Exchange and return policy

Terms of exchange and return:

1. The product that is damaged, has a manufacturing defect, or is due to improper delivery will be returned, replaced, or compensated without any costs to the user
2. If the user wishes to return or exchange an intact product for other reasons, the basic shipping fees will be calculated or deducted from the value of the returned product.
3. If there is a need for a return or exchange, we, the Donella team, will be happy to contact you via the number 00966530076608 or via email [email protected] , provided that the product is in its original condition.
4. The user can choose between refunding the amount of the damaged product or adding the amount to his wallet
5. Health and personal care products such as: (shaving devices - hair removal devices - oral care devices - makeup brushes), but not limited to them, and they are not exchangeable or returnable.
6. The beneficiary has the right to request a return or exchange of products within (7) days only from the date of receipt of the order.
7. The products to be returned or exchanged must be in the same original purchase condition with all accessories including brand stickers, price tags, care instructions, warranty cards - if any - and others.
8. The beneficiary bears the shipping cost and the bank fees in the event of a return or exchange, except if the products to be returned or replaced are damaged, have manufacturing defects, or do not match the beneficiary’s request.
9. Money cannot be refunded for products paid via gift cards, loyalty points, or the like, and in this case the beneficiary has the right to request a replacement only.
10. In the event that a product purchased for cash is returned or exchanged, the value of the products will be transferred to the beneficiary’s bank account from which the purchase was made.
11. In the event of returning or exchanging a product purchased during the sale period, the approved value is the same as the purchase value of the product at the time of the sale

Exchange policy:

1- Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receipt of the product, and he is not entitled to replace the product after the seven days have passed.

2- To replace a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before exchanging it to ensure its safety. The consumer is responsible for paying the shipping cost if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and delivering the product. To the shipping company, in the event of defects or errors, the consumer will be compensated

The consumer does not have the right to replace the product in the following cases:

1- Opened products excluding manufacturing defects

2- Products that cannot be resold for health reasons or cosmetic products and perfumes.

3- Products that are damaged or susceptible to damage within the period specified for replacement and return.

4- Products whose serial numbers have been tampered with or whose serial numbers have been removed.

5- Products used.

6- Products without price tags, stickers, original packaging, or missing any of their accessories.

Return Policy:

1- Without prejudice to the contractual and statutory provisions of the warranty, the consumer has the right to cancel the contract and return the product provided to him from the store within the seven days following the date of receipt of the product, and he has no right to that product after the seven days have passed.

2- To return a product, it is required that the product be in good condition and that the consumer has not used the product or obtained any benefit from it. The store has the right to inspect the product before returning it to ensure its safety.

3- The consumer bears the costs resulting from the return process. In the case of an international return, the consumer bears the full costs of shipping and delivering the product to the shipping company. In the event of defects or errors, the consumer will be compensated.

The consumer has no right to return the product in the following cases:

1- Opened products excluding manufacturing defects

2- Products that cannot be resold for health reasons or cosmetic products and perfumes.

3- Products that are damaged or susceptible to damage within the period specified for replacement and return.

4- Products whose serial numbers have been tampered with or whose serial numbers have been removed.

5- The products used...

6- Products without price tags, stickers, original packaging, or missing any of their accessories.

Refund method:

1. The return or exchange request is processed within (10) days once the platform receives the return request and after all the conditions for return or exchange are met.

2. The amount will be refunded to the original payment account according to the beneficiary’s choice.

3. The process of returning funds via credit cards takes up to 21 business days, depending on the beneficiary’s bank.

4. Delivery fees are not refundable unless the product is defective or not the product that was ordered.

General Provisions :

1. The platform may accept, not accept, or cancel the order in some cases, for example if the product that the beneficiary wishes to purchase is not available, or if the product is priced incorrectly, or if the order turns out to be fraudulent.

2. The platform will not be responsible for delays in cases of seasons or sales due to the platform being exposed to pressure in orders that may lead to delays in the specified dates.